What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Previously working form is no longer working

    Asked by distasio_sfd on May 07, 2017 at 04:58 PM

    I created a form named "IBI Associates Web Site Contact Form". It has previously been working, but now if I try to use it, I get the message "FORM NOT FOUND - this form is disabled". I went into settings, and verified that th eform is set as ENABLED. Not sure if I'm missing something, but hope you can help.

    I get that message when going to the Jotform page: https://form.jotform.us/70996707049166

    When viewing the web page it's embedded in, it's just blank: http://www.ibiassociates.com/contact.htm

    Thanks... Steve

    Page URL:
    https://form.jotform.us/70996707049166

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    JotForm Support

    Answered by Jan on May 07, 2017 at 05:55 PM

    Your account is currently suspended. The "Intake form" is asking for credit card information. Collecting credit card details using regular text field is not allowed here in JotForm. Please check our terms of use.

    You need to use one of our payment processors if you need to collect payments from your users.

    We can re-activate your account, but we need to delete the guilty fields. Also, we need your confirmation that you will not collect credit card details using regular text boxes.

    We'll wait for your confirmation. Thank you.