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RodBushAsked on May 7, 2017 at 6:56 PM
Can we see when an email from a Jotform submission bounces ? We have some recipient who claims they don't receive their copy but their email looks ok. They've checked junk/spam etc and say it's not there.
Tnanks
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liyamReplied on May 7, 2017 at 8:23 PM
Hello,
Yes, you can check your email activity history to know the delivery status of each email sent. Please check this guide to know how: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
I also have checked your email history and found the following:
gemma.terill92@gmail.com
email tried to reach most likely does not existjoshstarzer@hotmail.com
danielnancarrow@hotmail.com
ryanmurphy24@hotmail.com
Reason(s) : smtp; 550 SC-001 (SNT004-MC5F22)Note: I have now removed these emails from the bounce list.
In any case, feel free to let us know if you have questions.