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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bounced emails

    Asked by RodBush on May 07, 2017 at 06:56 PM

    Can we see when an email from a Jotform submission bounces ? We have some recipient who claims they don't receive their copy but their email looks ok. They've checked junk/spam etc and say it's not there.



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    JotForm Support

    Answered by liyam on May 07, 2017 at 08:23 PM


    Yes, you can check your email activity history to know the delivery status of each email sent. Please check this guide to know how: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    I also have checked your email history and found the following:

    email tried to reach most likely does not exist

    Reason(s) : smtp; 550 SC-001 (SNT004-MC5F22)

    Note: I have now removed these emails from the bounce list. 

    In any case, feel free to let us know if you have questions.