What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account auto-suspended

    Asked by OfficerBHazlewood on May 07, 2017 at 10:25 PM

    Hello, my account was auto suspended for absolutely no reason. I am a free user and I only use my forms for a gaming role play clan I run. I just read through all my forms. I never asked for any personal info other than a Full Name which is clearly labeled optional. Either your system is broken, or whoever is suspending accounts around here is a blind idiot with no common sense. These forms are very important to me and we use them constantly, I really like this site, but I need some answers here. This is completely unfair.

  • Profile Image

    Answered by Sven on May 08, 2017 at 02:30 AM

    Hi, 

    Please refrain from using insult words, we're only here to help! Your account was automatically suspended due to suspected phishing activity, I have checked your forms and I can see that you are not collecting any personal information or violating our terms of use

    Your account has now been re-activate, you can start using it normally now.

     

    Thank you!