What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I be out of submission storage?

    Asked by kpwoods23 on May 07, 2017 at 10:59 PM

    is the month calculated on calendar month or how is it calculated please

  • Profile Image
    JotForm Developer

    Answered by Helen on May 08, 2017 at 02:44 AM

    Hello,

    Thank you for contacting us.

    I have checked your account and realized that your account type is "FREE". You can receive 180 submissions monthly and 500 submissions totally on the free plan. Total Submissions Storage is basically the total number of submissions in all of your forms. I could see that your total submission storage is out of the storage. As you can see below screenshot:

    Also, you ca check your usage via this link: https://www.jotform.com/myaccount/usage

    If you want to receive more submissions, you must upgrade your account to higher paid account.Also, the rest will be deleted and the most recent 500 submissions will be kept. We kindly suggest to download and backup your data for your local copy if you don't wish to upgrade to any of the paid plans.

    If you have any questions or issue, please let us know.

  • Profile Image

    Answered by kpwoods23 on May 08, 2017 at 03:43 AM
    thank you
    So does that mean that I cannot use the free service any more - can I
    remove the submissions storage as I don't need to keep the submissions
    *Karen Woods*
    Mobile: 0400 670 830
    http://kwoods.hb24pro.com/newsletter

    ​**Check out my newsletter to receive weekly
    information on health, fitness and nutrition tips ***
    ...
  • Profile Image
    JotForm Developer

    Answered by Helen on May 08, 2017 at 03:50 AM

    Hello Karen,

    As I said before, If you do not want to upgrade your account, you can remove the submissions. Wek suggests to download and backup your data for your local copy, again.

    If you do not want to remove your submission, you can upgrade your account to paid plans.

    Please let us know if you need any further assistance.

  • Profile Image

    Answered by kpwoods23 on May 08, 2017 at 04:43 AM
    Yes i have downloaded the information but I am unsure how to delete old
    submissions
    Can you advise please
    Ta
    Karen
    *Karen Woods*
    Mobile: 0400 670 830
    http://kwoods.hb24pro.com/newsletter

    ​**Check out my newsletter to receive weekly
    information on health, fitness and nutrition tips ***
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on May 08, 2017 at 06:00 AM

    In order to delete form submission data, please follow our guide here: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    I hope this helps. If you need further assistance please let us know. Thank you.