THEME: Unable to remove background image

  • batreeq
    Asked on May 7, 2017 at 11:23 PM

    https://www.jotform.com/theme-store/theme/simple-dark

     

    I can't remove the input background because nothing is showing in the "FORM BACKGROUND" textbox in the theme designer.  Thanks!

     

    HERE IS THE ORIGINAL FORM I SELECTED AT THE START: https://form.jotformpro.com/batreeq/contact

    Jotform Thread 1138504 Screenshot
  • Rose
    Replied on May 8, 2017 at 2:53 AM

    Thank you for reporting us and sorry for this inconvenience.

    In fact, the theme you used has a background image as you can see here but it does not attached to advance designer to allow you to be able to change or remove it.

    THEME: Unable to remove background image Image 1 Screenshot 20

    I'm escalating this to our developers to fix it. Once the issue is resolved, you will be notified via this thread. 

  • Rose
    Replied on May 8, 2017 at 3:44 AM

    We thank you for your patience.

    I was informed by the developer who was assigned to this ticket. Related theme used by you was updated. However, you need to re-apply the same theme to make changes take affect. 

    Could you please try and let us know if the issue still persists?

  • batreeq
    Replied on May 11, 2017 at 11:27 PM

    How do  I re-apply the theme?

  • candy
    Replied on May 12, 2017 at 2:20 AM

    Hello,

    You can re-apply the same theme at the following link again: https://www.jotform.com/theme-store/theme/simple-dark

    However, as far as I check, the issue with the background seems to be solved in your form as seen below:

    THEME: Unable to remove background image Image 1 Screenshot 20

    Please check your form and if the issue still persists, let us know.

    Thanks in advance.