My Hotmail email frequently gets into the bounce list

  • smouts
    Asked on May 8, 2017 at 5:49 AM

    Hello,

     

    first of all thank you for the wonderfull product,

    but recently I'm strugling with my email address, it frequently get's into

    the bounce list,

    what are the reason's an email address gets blocked and listed in the bounce list?

    are there ways to prevent it?

     

    thank you in advance

     

    Regards

    Pascal

  • Welvin Support Team Lead
    Replied on May 8, 2017 at 7:14 AM

    You are using Hotmail. That means Jotform is blocked to your Hotmail address. You can simply fix this by adding noreply@jotform.com to your safe sender list.

    In Hotmail website, go to the following:

    Settings > Options > Mail > Junk Emails > Safe Sender > Add noreply@jotform.com > Save:

    https://outlook.live.com/owa/?path=/options/safesenderslist 

    Here's visual guide:

    My Hotmail email frequently gets into the bounce list Image 1 Screenshot 20