My Hotmail email frequently gets into the bounce list

  • Profile Image
    smouts
    Asked on May 08, 2017 at 05:49 AM

    Hello,

     

    first of all thank you for the wonderfull product,

    but recently I'm strugling with my email address, it frequently get's into

    the bounce list,

    what are the reason's an email address gets blocked and listed in the bounce list?

    are there ways to prevent it?

     

    thank you in advance

     

    Regards

    Pascal

  • Profile Image
    Welvin
    Answered on May 08, 2017 at 07:14 AM

    You are using Hotmail. That means Jotform is blocked to your Hotmail address. You can simply fix this by adding noreply@jotform.com to your safe sender list.

    In Hotmail website, go to the following:

    Settings > Options > Mail > Junk Emails > Safe Sender > Add noreply@jotform.com > Save:

    https://outlook.live.com/owa/?path=/options/safesenderslist 

    Here's visual guide: