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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Hotmail email frequently gets into the bounce list

    Asked by smouts on May 08, 2017 at 05:49 AM

    Hello,

     

    first of all thank you for the wonderfull product,

    but recently I'm strugling with my email address, it frequently get's into

    the bounce list,

    what are the reason's an email address gets blocked and listed in the bounce list?

    are there ways to prevent it?

     

    thank you in advance

     

    Regards

    Pascal

  • Profile Image
    JotForm Support

    Answered by Welvin on May 08, 2017 at 07:14 AM

    You are using Hotmail. That means Jotform is blocked to your Hotmail address. You can simply fix this by adding noreply@jotform.com to your safe sender list.

    In Hotmail website, go to the following:

    Settings > Options > Mail > Junk Emails > Safe Sender > Add noreply@jotform.com > Save:

    https://outlook.live.com/owa/?path=/options/safesenderslist 

    Here's visual guide: