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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal: Incomplete Payments

    Asked by col on July 14, 2012 at 09:32 AM

    They people completing the forms should pay £5 per form and they are being held as "incomplete payments" the problem is, that this is their first point of contact with my business and it's making a bad impression.

    This is a re-post of a comment on PayPal Forms

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    JotForm Founder

    Answered by aytekin on July 14, 2012 at 09:34 AM

    That just means, someone submitted the form but did not go through and completed the payment by logging into their paypal account.

    That happens a lot. People click submit just to see what happens. You can try contacting them and asking them why they did not complete the payments. If there is a problem on JotForm's end we'd be happy to fix it. But I checked the logs and transactions and everything looks fine with the paypal forms feature.