What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I see all info cells on the email notification?

    Asked by praktica on May 08, 2017 at 09:51 AM

    Hello,

    I recently updated one of our forms to have a required field and when it comes through as an email notification, it doesn't have this required field, but you cannot submit the form without completing the required field.

    Please can you explain how to rectify this?

    Thanks

    Simon Sheil

  • Profile Image
    JotForm Support

    Answered by Jan on May 08, 2017 at 10:49 AM

    Are you referring to the "Serial Number" field? It is possible that the email content did not update automatically when you added a new form field.

    I suggest you delete the current email notification and then create a new one. Creating a new one will generate all field unique names automatically. Please check these guides:

    How-to-Delete-Notifications-Autoresponder
    Setting-Up-Email-Notifications

    Hope that helps. Thank you.