What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Phishing: My account is suspended

    Asked by abdulrehman on May 08, 2017 at 11:11 AM
    my email abdulrehmankhan1990@gmail.com my account is suspended. can i make changes according to Tems and condition ill pay for my services
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    JotForm Developer

    Answered by Helen on May 08, 2017 at 11:26 AM

    Hello Abdulrehman,

    Thank you for contacting us.

    I have checked your e-mail address and found your account that has the username is "abdulrehmanawan". Then, I  checked your account and forms, your account was suspended because this form contains Credit Card, Social Security Number, CVV etc.

    You can not directly get personal sensitive information such as password, credit card details. Because it violates our terms of useIf you insist on collecting any of this information, your account will be suspended again.  

    I have deleted these fields and activated your account. Your forms are enabled now.

    Please let us know if you need any further assistance.