What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submit button not working

    Asked by brightandearly on May 08, 2017 at 11:32 AM


    I recently sent a form to a client and she said nothing happens when she hits submit, it says please wait and nothing happens. I have not received her contract. I tried it myself and the same thing happens. Can you tell me what's going wrong?


    April Martinez

    Page URL:

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    JotForm Support

    Answered by John_Benson on May 08, 2017 at 12:25 PM

    I did a test submission to your form without checking the Session Deposit and I was able to submit successfully. I did another test submission then checked the Session Deposit, I was now able to replicate the issue. 

    I checked your form and I can see that the Payment Gateway is still not connected to Stripe. Please integrate your form to Stripe. Here's a guide: https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form

    Please do get back to us if you have questions or need further assistance. Thank you.


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    Answered by brightandearly on May 08, 2017 at 12:43 PM
    Got it, thanks!