What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I keep getting a message about my email address in your bounce list? Its been my address for years and is valid

    Asked by ehag15 on May 08, 2017 at 11:40 AM


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    JotForm Support

    Answered by Kevin_G on May 08, 2017 at 12:15 PM

    Your email address has been added to our bounce list due to the following reason: 

    Reason(s) : smtp; 550 SC-001 (COL004-MC2F33)

    An email address is added to our bounce list due to several reasons, may be the destination server email was not available at the moment and the email could not be properly delivered; however, I would suggest you to check the following guide in order to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You could also remove an email address from our bounce list by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You may also add our senders to your contacts list, this would help to reject emails from JotForm, our default senders are noreply@jotform.com and noreply@formresponse.com

    Hope this helps.