- paschottAsked on May 08, 2017 at 12:35 PM
My e-mail address keeps showing up as on the "bounce list", but it's a perfectly valid e-mail address that I use all the time. Is there anything I can do to get it off the Bounce List?
- JotForm SupportKevin_GAnswered on May 08, 2017 at 01:25 PM
I have checked your account email address history and found some blocked/bounced emails; however, the email address it's not in our bounce list.
An email address can be blocked due to several reasons, I would suggest you to check the following guide in order to avoid bouncing issues: How-to-Prevent-Email-Bouncing-Related-Issues
You could also remove an email address from our bounce list by following this guide: How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.