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    How can I get my e-mail off the Bounce List

    Asked by paschott on May 08, 2017 at 12:35 PM

    My e-mail address keeps showing up as on the "bounce list", but it's a perfectly valid e-mail address that I use all the time. Is there anything I can do to get it off the Bounce List?

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    JotForm Support

    Answered by Kevin_G on May 08, 2017 at 01:25 PM

    I have checked your account email address history and found some blocked/bounced emails; however, the email address it's not in our bounce list. 

    An email address can be blocked due to several reasons, I would suggest you to check the following guide in order to avoid bouncing issues: How-to-Prevent-Email-Bouncing-Related-Issues

    You could also remove an email address from our bounce list by following this guide: How-to-Remove-Your-Email-Address-from-Bounce-List 

    Hope this helps.