What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I sent a form link never got the returned form

    Asked by Lanaya on July 14, 2012 at 01:54 PM

    I sent a secure link via email and did not recieve a return form but they filled it out and sent it.  I checked the link and it is good? Where is the form?  that was 2 days ago.

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    Answered by gori-mathew on July 14, 2012 at 03:22 PM

    Hi Ken;

    Sorry for this inconvenience. Have you checked on your spam email accounyts?. Please also can you try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com in the notification email setup and then do a test?

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.