I sent a form link never got the returned form

  • Profile Image
    Lanaya
    Asked on July 14, 2012 at 01:54 PM

    I sent a secure link via email and did not recieve a return form but they filled it out and sent it.  I checked the link and it is good? Where is the form?  that was 2 days ago.

  • Profile Image
    gori-mathew
    Answered on July 14, 2012 at 03:22 PM

    Hi Ken;

    Sorry for this inconvenience. Have you checked on your spam email accounyts?. Please also can you try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com in the notification email setup and then do a test?

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.