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    I'm not receiving email of the filled in forms

    Asked by kenpaq on July 14, 2012 at 02:17 PM

    As of a couple of days now, I've stopped receiving the emails of the filled in forms. I don't know why they stopped. I got to my "jotform" to see the new submissions. Is there a way to fix this? It is more convenient to receive the emails as this informs me that people have submitted something. Thanks for your help.



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    Answered by gori-mathew on July 14, 2012 at 02:53 PM

    Hi Ken;

    We apologize for what this issue has caused you. Can you try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com in the notification email setup and then do a test?

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

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    Answered by pinoytech on July 14, 2012 at 03:01 PM


    In addition to my colleague response above, your email address "kpaquette@******.com" is in our bounce list and I have remove it.

    Here's the reason:

    Reason(s) : 5.1.2 - Bad destination host "DNS Hard Error looking up learneslnow.com (MX=):  all A records of the domain's MX records are invalid"

    Have a great day!

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    Answered by kenpaq on July 14, 2012 at 03:37 PM
    Hello pinoytech,

    Thanks. It seems now that my submissions are coming in. Thank you.


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    Answered by pinoytech on July 14, 2012 at 03:59 PM

    Hi kenpag,

    You are welcome. If you need our assistance again, please don't hesitate to contact us at anytime.

    Have a great day!