How do I get form to update after changes?

  • Profile Image
    Asked on May 08, 2017 at 01:07 PM

    I have a form that I have made changes to.  The build shows the changes, but the publish and preview forms do not.  I have tried different browsers to view and make the changes.  I still cannot get the form to update  and publish the changes.

    The amounts on this form should be showing the late registration amounts.

    Update: After submitting this I checked the previous files I update and none of the changes been published or are viewable in preview. It now appears that all my forms are affected.  The builder shows the changes but preview and publish do not.

    This is critical since today is the past due date on the forms and the charges go up. This will possibly cause a loss  of revenue unless I take everything offline until corrected.

  • Profile Image
    Answered on May 08, 2017 at 02:44 PM

    Please try clearing your forms cache: 

    Let us know if that helps.

  • Profile Image
    Answered on May 08, 2017 at 02:54 PM

    This was corrected after you lifted the suspension. I had cleared the cache earlier. Everything is working now.  I had to go in and update the changes again but now I can see the updates in preview and in the published forms.

    Thank you