Why uploaded space limit is not decreasing after file deletion?

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    Asked on May 08, 2017 at 01:40 PM

    Please reset my upload space

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    Answered on May 08, 2017 at 02:40 PM

    Upon inspection of your account, I found that you're currently using 105.99 MB which means you need to free at least 5.99 MB more, as you still have 99 submissions left, from which you can delete.

    Please note that the Free status allows you to have a maximum of 100 MB.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered on May 10, 2017 at 11:23 AM

    hello, it was at 105.99Mb BEFORE i deleted more than75 submissions from another form.  it did not reset at all after that.  ive read there is a bug in your systems where you have to manually reset.  please advise ASAP.  thanks,

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    Answered on May 10, 2017 at 01:36 PM

    I checked your upload space and it is 60MB at this time:

    This form: https://form.jotform.com/61625294303149 has a lot of uploaded files so that should be the upload space that is taken.

    If you have any further questions please let us know.

    Thank you!