What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not working and you haven't responded to my question last week

    Asked by DeDe  on May 08, 2017 at 02:38 PM

    You haven't responded to my question from last week & there no phone number to call you. My form is not working & your cust serv is terrible.

    My form is not working. DeDe Church 512-968-7725  dede@dedechurch.com


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    JotForm Support

    Answered by John_Benson on May 08, 2017 at 03:24 PM

    Unfortunately, we don't have a phone support. However, you can reach us here in Forum Support which we are online 24/7 and ready to answer any issue or question in a timely manner.

    Sorry for the inconvenience about not getting an email from us.

    The reason why you're not receiving email from JotForm is because the email address dede@dedechurch.com is in our bounce list. 

    I have now removed the email from the bounce list and you should be getting an email now properly. Upon checking your mail logs, I can see that my colleague answered your question but you didn't receive it because of the said bounce list. See image below:

    I will answer again the question related on the image. You can check the email recipient in the notification email settings to ensure the correct email recipient is receiving the notification email when there's a submission to your form. Please check this guide for more information: https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

    Also, please login to your account when asking to the Forum Support so we can track all your questions and you can also browse all your question and our answers. 

    Hope that helps. If you need further assistance, please let us know. Thank you.


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