What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The added user is not receiving new forms

    Asked by AutoDamageExperts on May 08, 2017 at 03:45 PM

    The added user is not receiving new forms. What do we need to do to make it work? 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on May 08, 2017 at 05:33 PM

    If you mean to send the form emails to your sub-users. You need to add their email addresses in the form email settings.


    The sub-users in your account are already registered. You have shared your forms with full access. They should be able to add their email address in the email settings.