What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File uploads are not saved when using save and continue

    Asked by CoryApana on May 08, 2017 at 03:49 PM

    I have enabled finish forms later and it's working great for all fields except the take photo widget.  If the page refreshes itself for whatever reason, all the text and radio buttons are saved but the photos that have been uploaded disappear.  If I hit the back button to return to my email, the same thing happens.  Is there any way to ensure the photos will be saved?

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    JotForm Support

    Answered by david on May 08, 2017 at 05:18 PM

    With save and continue it is not possible to save file uploads.  This includes things like the take photo widget.  Data using this method is saved in session data. files cannot be saved in that data.

    If you need to use save and continue with file uploads, you can allow for partial form submissions and give the user and edit submission link:

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    This way, users can submit what they have and return to their submission at a later time to update it.  Since the files would be stored on our servers, they would not need to redo the pictures each time.

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    Answered by CoryApana on May 10, 2017 at 01:46 PM

    Thank you!