Users have trouble with javascript embedded form

some users are having issues if they are using hand held devices when they use their laptops they are able to use our form with no issues what can we do to help hand held devices?

Try replacing your current embed code with your forms iFrame code:

https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

Iframe embedded forms tend to function much better on mobile than script embedded forms.