What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I create Sub Account users, there login is showing as a free account not under my account

    Asked by PuyallupNaz on May 08, 2017 at 04:54 PM

    When I create Sub Account users, there login is showing as a free account not under my account. Am I missing something?

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    JotForm Support

    Answered by Mike on May 08, 2017 at 06:37 PM

    This is normal, the sub accounts are displayed as free accounts.

    To be able to use limits of your main account, the sub users will need to click on the Shared with you link, and create/manage the forms from there.

    If you need any further assistance, please let us know.