When I create Sub Account users, there login is showing as a free account not under my account

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    PuyallupNaz
    Asked on May 08, 2017 at 04:54 PM

    When I create Sub Account users, there login is showing as a free account not under my account. Am I missing something?

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    Mike
    Answered on May 08, 2017 at 06:37 PM

    This is normal, the sub accounts are displayed as free accounts.

    To be able to use limits of your main account, the sub users will need to click on the Shared with you link, and create/manage the forms from there.

    If you need any further assistance, please let us know.