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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i dont receive emails when customers fill out jotform

    Asked by Courteney on July 14, 2012 at 08:02 PM

    I've stopped receiving the emails of the filled in forms. I don't know why. 

    Page URL:
    http://happytailsep.com/new_customer.htm

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    Answered by jeanettebmz on July 14, 2012 at 11:02 PM

    Hello Courteney

    Your email address was in our bounce list

    In order to prevent this in the future,  I would recommend you to change the Sender- Email address on your email notification settings  to noreply@jotform.com 

     

    Also, please add Jotmails IP ADDRESSES to your whitelist (or ask your service provider to do it for you)

     

    Best regards

    Jeanette

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    JotForm Support

    Answered by abajan on July 14, 2012 at 11:05 PM

    Hi Courtenay

    Just to add to what my colleague stated, in case this happens again, you can provide your email provider with the following information that was stated as the reasons for the address being in our bounce list:

    5.1.2 - Bad destination host "DNS Hard Error looking up happytailsep.com (M=X): all A records of the domain's MX records are invalid"


    Wayne

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    JotForm Support

    Answered by abajan on July 14, 2012 at 11:10 PM

    Sorry, I misspelled your name. I now see it's Courteney. (I know someone named Courtenay. That's probably why :)

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    Answered by jeanettebmz on July 14, 2012 at 11:20 PM

    Thank you for the input Abajan!

    =)

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    JotForm Support

    Answered by abajan on July 14, 2012 at 11:22 PM

    Hey, no problem Jeanette :)