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    All states and cities widget error prevent form submission

    Asked by ssolda on May 08, 2017 at 05:19 PM


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    JotForm Support

    Answered by jonathan on May 08, 2017 at 07:27 PM

    I test submitted your form https://www.jotform.us/form/70559068221153 and I was able to reproduce the issue as well. I was not able to successfully submit the form.



    I was able to identify the caused of issue to be the All States and Cities widget failing.

    It can be temporarily fixed by removing the widget on the form.


    I tried this on my test form https://form.jotformpro.com/71277575411963 and it submitted 

    successfully when the widget was removed.

    I have elevated this thread to the next level support so that they can fix the widget issue.

    We will notify you here once fixed.









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    Answered by ssolda on May 08, 2017 at 08:43 PM
    Thank you!

    I will look at other options.

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    JotForm Support

    Answered by jonathan on May 08, 2017 at 10:03 PM

    You're quite welcome. Do let us know if other option still did not work.