Missing Submissions

  • SCGL_RTO
    Asked on May 8, 2017 at 9:14 PM

    Hello,

    We have found occasionally that some form submissions are not being sent through to the recipients.  Can you please advise if this is a common issue?

  • Chriistian Jotform Support
    Replied on May 8, 2017 at 11:38 PM

    Did you mean you aren't able to receive some of the email notifications of your form? I checked the email logs of the email recipient (rto@stagingconnections.com) and base from the logs, it seems that the emails alerts are being delivered successfully to the email recipient.

     

    Missing Submissions Image 1 Screenshot 20

    You can also check your Email History to see if the emails are being sent or not. Please refer to this guide: How to View All Your Form Email History.

    Could you please try also checking it on your Spam/Junk inbox if the emails were landed there? 

    Please also check out this guide on Why I am not Receiving Email Notifications.

    Let us know if you need further assistance.
    Regards.