What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I test to see why my stripe payment isn't working?

    Asked by fmckinney on May 08, 2017 at 09:20 PM

    My first customer said the payment wouldn't go through. How do I test to see if it is an error on my end?

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    JotForm Support

    Answered by jonathan on May 08, 2017 at 11:32 PM

    You can put your Stripe payment integration to Test Mode also so that you can only do test submission payment.



    Make sure also that your Stripe account connect link was actually Verified (making sure the account is valid).

    Let us know if you need further assistance.