What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I subscribed for Jotform's bronze package on feb16 2017. I did not repay but the plan is active. how?

    Asked by refluxiitg on May 08, 2017 at 10:04 PM
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 08, 2017 at 10:19 PM

    As explained in the pricing page, when you subscribe, you are agreeing that automatic charges will be applied to your payment method, unless you cancel the subscription.

    I have canceled the subscription, the account will be back to free on May 18th.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 08, 2017 at 10:20 PM

    Actually I set the account free and refunded the latest payment.