I subscribed for Jotform's bronze package on feb16 2017. I did not repay but the plan is active. how?

  • refluxiitg
    Asked on May 8, 2017 at 10:04 PM
  • Jeanette JotForm Support
    Replied on May 8, 2017 at 10:19 PM

    As explained in the pricing page, when you subscribe, you are agreeing that automatic charges will be applied to your payment method, unless you cancel the subscription.

    I have canceled the subscription, the account will be back to free on May 18th.

  • Jeanette JotForm Support
    Replied on May 8, 2017 at 10:20 PM

    Actually I set the account free and refunded the latest payment.