What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditions: Show/Hide conditions are not working

    Asked by Detnor on May 09, 2017 at 03:07 AM
    There is something wrong with External Access Request form today.
    I haven't done any changes to the original form, just cloned it yesterday to do some testing.

    Users are reporting that many of the fields in the form ar gone.


    Can i get some help ASAP? :)

  • Profile Image
    JotForm Support

    Answered by seth on May 09, 2017 at 03:46 AM


    I checked your form and see that your conditions are not working. It may be related the cloning that you did, however, I am not sure about that.

    I cloned your form and tested. I deleted the conditions and remade them, but they are not working.

    I am escalating the issue to our developers. We will notify you via this thread when it is fixed.

    Thank you very much for reporting this issue.


  • Profile Image

    Answered by Emma Bull on May 09, 2017 at 04:43 AM

    I have just submitted an urgent query about this privately for our form. It sounds like there is an issue at the back end as our show/hide and submit aren't working. Can you update us ASAP please.


  • Profile Image

    Answered by Sven on May 09, 2017 at 05:04 AM


    I have moved your enquiry to a separate thread and we will be attending it accordingly. 

    Please see:



    Thank you!

  • Profile Image

    Answered by Detnor on May 09, 2017 at 06:31 AM

    Any new info regarding this case?

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 09, 2017 at 07:18 AM

    We would like to apologize for any inconvenience, however, there aren't any news or updates from our developers regarding this matter. Although we cannot provide any ETA to when this will be fixed, please be assured that once there is an update, we will notify you in this thread as soon as possible.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Rose on May 09, 2017 at 09:43 AM

    The issue should be fixed now. I checked your form again and it seems working as expected. 

    Please try again and let us know if the issue still persists on your side?

    Thank you for your understanding.

  • Profile Image

    Answered by Detnor on May 10, 2017 at 02:43 AM

    Thanks for your help, can i ask what the problem was at the backend?

  • Profile Image

    Answered by Sven on May 10, 2017 at 03:48 AM


    You're very welcome, glad to hear it's working for you now.

    There was a syntax error with your form, we were experiencing a glitch and your form was one of the ones effected, but it's all fixed now. 

    Apologies for any inconvenience.


    Thank you!

  • Profile Image

    Answered by bettyprall on May 10, 2017 at 05:39 PM

    I have encountered these same problems w/our re-enrollment form and have communicated w/Jotforms via thread 1494370612. I've attempted to fix the problems but cannot. This worked perfectly in March and the only updates I've made since are to change the dates throughout the form. Non-returning students, Immigration Info and Transferring student should be conditioned on previous responses but the conditions do not work, so form is confusing.  

    Sounds like it might be the same syntax error and glitch mentioned in Sven's response on May 10 at 3:48. 


  • Profile Image
    JotForm Support

    Answered by jonathan on May 10, 2017 at 11:36 PM


    I think this is the thread you refer to 


    Please use that thread instead for your updates and follow up concern.


  • Profile Image

    Answered by bettyprall on May 11, 2017 at 10:44 AM
    Well, are you working on correcting the problem?
    Betty Prall
    Enrollment Coordinator
    Language Programs
    Glasscock School of Continuing Studies
    Rice University
    PO Box 1892
    Houston, Texas 77251-1892