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busublimationAsked on May 9, 2017 at 4:42 AM
hallo
just upgraged to bronze.
why have my submissions not gone down to Zero.its at 98 which i used before to build the forms and test?
thank you
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AIDANReplied on May 9, 2017 at 5:18 AM
I have recalculated your total submissions. They should show the proper number now.
If you need further assistance please let us know. We will be happy to help. Thank you.
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busublimationReplied on May 9, 2017 at 5:59 AM
Thank you
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busublimationReplied on May 9, 2017 at 8:34 AM
Hallo
what about my form views. Should not everything get set back once we start paying?
thank you
uwe
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amyReplied on May 9, 2017 at 9:36 AM
Hi Uwe,
I have recalculated all of your account usages. Sometimes the system delays calculating the account usages due to the cache.
We are sorry for the inconvenience you have. Your account usage data are original from now on.
If your problem persists, please contact us again.
Thanks.
Kindest Regards.
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busublimationReplied on May 9, 2017 at 11:06 AM
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AIDANReplied on May 9, 2017 at 12:15 PM
We will be addressing your request in this new thread: https://www.jotform.com/answers/1139966
Thank you.