My total submissions count is not accurate

  • busublimation
    Asked on May 9, 2017 at 4:42 AM

    hallo

    just upgraged to bronze.

    why have my submissions not gone down to Zero.its at 98 which i used before to build the forms and test?

    thank you

  • AIDAN
    Replied on May 9, 2017 at 5:18 AM

    I have recalculated your total submissions. They should show the proper number now.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • busublimation
    Replied on May 9, 2017 at 5:59 AM

    Thank you

  • busublimation
    Replied on May 9, 2017 at 8:34 AM

    Hallo

    what about my form views. Should not everything get set back once we start paying?

    thank you

    uwe

  • amy
    Replied on May 9, 2017 at 9:36 AM

    Hi Uwe,

    I have recalculated all of your account usages. Sometimes the system delays calculating the account usages due to the cache. 

    We are sorry for the inconvenience you have. Your account usage data are original from now on.

    If your problem persists, please contact us again. 

    Thanks.

    Kindest Regards.

  • busublimation
    Replied on May 9, 2017 at 11:06 AM

    Hallo

    462 form views today seems a real lot  since i signed up this morning mayb 50 i would say.

    please check

    thank you

    regards

    uwe

  • AIDAN
    Replied on May 9, 2017 at 12:15 PM

    We will be addressing your request in this new thread: https://www.jotform.com/answers/1139966

    Thank you.