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  • Profile Image

    Drop-down list appears instead of Star-Rating field in preview mode

    Asked by Tina_M_Clark on May 09, 2017 at 06:12 AM
    2. My How did you find this form - should show as 5 little stars - that the attendee just clicks - on line it is now showing as a drop down function. I never did this change.
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    JotForm Support

    Answered by candy on May 09, 2017 at 06:25 AM

    Dear Tina,

    As far as I see, there is a star rating field labeled as "Please tell us how you found the booking process:" as you can see the screenshot below:

    I could not see any drop down lists in the form in order to be used for rating purposes.

    Please check again. Waiting for your response.


  • Profile Image

    Answered by Tina  on May 09, 2017 at 06:27 AM

    It shows like that in the build form - but in the actual online live version  - it seems to have changed to a drop down.... 

    You will have to go live in the form to see what it is doing. 


    Sorry I can't post a file here for you to see.. 

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    JotForm Support

    Answered by candy on May 09, 2017 at 06:38 AM

    Hello again Tina,


    Sorry. I have seen that the star rating field appears as drop down list in the preview&publish mode as seen below:

    I have forwarded this issue to our software developers in order to fix it.

    You are going to be informed here as soon as the issue will be fixed.


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    JotForm Support

    Answered by Rose on May 09, 2017 at 09:57 AM

    We are sorry for this inconvenience caused to you.

    The issue should be fixed now. This is the screen shot of mentioned field.

    If you need any further assistance by our side, please let us know. We would be pleased to help you for any issue you may have. 

    Thank you again for your understanding.

  • Profile Image

    Answered by Tina_M_Clark on May 09, 2017 at 10:43 AM
    Thank you for fixing that - much appreciated.