Performance and service level agreement

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    Asked on July 15, 2012 at 09:48 AM


    what a wonderful form builder you have. We are a start up that have started to use your service. We will in a few month take it in to production. I have been looking for if you have any goals for performance, response time, up time et c regarding the forms, of course without the "internet"-time. We had thought your product as a prototype-tool, but we now consider using it even when we are in real production.

    But before we make that decision do we need to consider performance, response time, up time et c


    Best regards,





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    Answered on July 15, 2012 at 03:35 PM

    Hi Mattias;

    Jotform has experienced support team that works all round and in 24/7 basis. Our service uptime is great and most ciustomers happy with it, that is why we have grown our customers base each day.

    Our team of developers are also working on suggested and other important new features to ensure that customer needs are fulfilled.

    For more information on our products, please contact our supportr team on