What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Performance and service level agreement

    Asked by Moveria on July 15, 2012 at 09:48 AM


    what a wonderful form builder you have. We are a start up that have started to use your service. We will in a few month take it in to production. I have been looking for if you have any goals for performance, response time, up time et c regarding the forms, of course without the "internet"-time. We had thought your product as a prototype-tool, but we now consider using it even when we are in real production.

    But before we make that decision do we need to consider performance, response time, up time et c


    Best regards,





  • Profile Image

    Answered by gori-mathew on July 15, 2012 at 03:35 PM

    Hi Mattias;

    Jotform has experienced support team that works all round and in 24/7 basis. Our service uptime is great and most ciustomers happy with it, that is why we have grown our customers base each day.

    Our team of developers are also working on suggested and other important new features to ensure that customer needs are fulfilled.

    For more information on our products, please contact our supportr team on contact@interlogy.com.