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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is no longer working properly on my contact page

    Asked by jonsynergy on May 09, 2017 at 07:09 AM

    Dear Jotform.

     

    As I have explained in several emails last week (since your last email to which I now reply) I have had ongoing problems with a from which previously was working fine, but which now isn’t, despite the fact that I have made no changes to the form other than to clone it for use in another way, which I assumed would not affect the original. I have not been able to reply to your last email as I have been out of the office, but as I am sure you will understand, this is now urgent. 

     

    However, let me start by explaining that there seem to be problems reaching you on the Support contact form and the support contact form that opens has a statement at the top saying you are aware of issues with the site at the moment. SEE ATTACHED However, I am assuming that this email, in reply to your own, will reach you satisfactory.

     

    Now let me explain the problem I have been having since last week, which has meant that our contact form no longer works. 

     

    The contact form in on the page:

     

     

    http://www.laboratorymarkets.com/contact.asp

     

     

    As you can see, the jotform does not work and yet I have changed nothing other than to attempt to clone it for use in another form. Previously this jotform was transparent so that a white block was not see (which I do not want), it was located UNDER the ‘Registered in England’ line and moreover, it worked correctly. 

     

    This has now all changed. 

     

    Can you help in any way as we are planning marketing activities for which we need our contact from to be working properly. 

    For the last week it has not.

     

    I look forward to hearing back.

     

    Dr. John Bates

    Director, Market Research

     

    t +44 (0)1487 843 722

    e john@laboratorymarkets.com

    w http://www.laboratorymarkets.com

    Our market intelligence enables you to identify, 

    profile and reach your target audience

     

    ...

  • Profile Image
    JotForm Support

    Answered by Welvin on May 09, 2017 at 07:20 AM

    The form is not showing up correctly on the page. First off, I would suggest re-embedding the form using our iframe method: 

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Next, please make sure to embed it below the "Registered In England" text, if you want it to appear below that section. Currently, the form is on the right side because of its DIV section. See this screenshot:

     

    As you could see, you have three (3) TD section. That makes the page to have three (3) columns. The first column is where the texts are placed. The second column is empty, and the third column is where the form embed codes are placed. 

    Lastly, you can reply to this thread via email. Just click the reply button, and once sent, the message will appear here, and we should receive it. You can also go to https://www.jotform.com/answers and click My Questions button to view your previous forum threads:

     

    I hope that helps. Let us know if you need further assistance.

  • Profile Image

    Answered by jonsynergy on May 09, 2017 at 08:43 AM
    Thanks for your help.
    I have used the iFrame coding and put it below the tale box in free space and it still doesn’t work.
    Also, if I view the form on the Jotform website it’s all scrunched up on the left of the page, which it wasn’t before.
    You continued help would be much appreciated.

    Dr. John Bates
    Director, Market Research

    t +44 (0)1487 843 722
    e john@laboratorymarkets.com
    w http://www.laboratorymarkets.com
    Our market intelligence enables you to identify,
    profile and reach your target audience

    ...
  • Profile Image
    JotForm Developer

    Answered by Helen on May 09, 2017 at 10:01 AM

    Hello John,

    Thank you for contacting us.

    I could see that your form is not visible on your website. When I checked the source code, realized that your form height is too small. Because of this, we could not see your form properly. Please inject this custom CSS code for making more bigger your form. Here:

    iframe#JotFormIFrame-32532130379954 {

        height: 756px !important;

    }

    Here is guide helps to you for injecting custom CSS codes: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Your form will be shown like in the screenshot below:

    Please try this solution, but if the issue still persists please let us know.

  • Profile Image

    Answered by jonsynergy on May 09, 2017 at 10:43 AM
    Thanks for your help.
    I have used the iFrame coding and put it below the tale box in free space and it still doesn’t work.
    Also, if I view the form on the Jotform website it’s all scrunched up on the left of the page, which it wasn’t before.
    You continued help would be much appreciated.


    Dr. John Bates
    Director, Market Research

    t +44 (0)1487 843 722
    e john@laboratorymarkets.com
    w http://www.laboratorymarkets.com
    Our market intelligence enables you to identify,
    profile and reach your target audience

    ...
  • Profile Image

    Answered by jonsynergy on May 09, 2017 at 10:44 AM
    Thank you Helen,
    Where do I put that code please?
    John

    Dr. John Bates
    Director, Market Research

    t +44 (0)1487 843 722
    e john@laboratorymarkets.com
    w http://www.laboratorymarkets.com
    Our market intelligence enables you to identify,
    profile and reach your target audience

    ...
  • Profile Image
    JotForm Developer

    Answered by Helen on May 09, 2017 at 11:49 AM

    Hello,

    I have shared a guide with you before about injecting custom CSS code. Here is a link: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Also, please follow these steps:

    1. Click Form Designer button at the right of the builder.

    2. Go to CSS tab and paste this code.

    That's it!

    Please let us know if you need any further assistance.

  • Profile Image

    Answered by jonsynergy on May 10, 2017 at 02:43 AM
    Hi, I have set up a new form but there is a big gap between below the text above
    Please see http://www.laboratorymarkets.com/lbio17main/liq_biop_17main_contact.asp
    Can the gap be removes so that the link to be clicked on is on the left and immediately below the line above, which is left justified too.
    Thank you.

    Dr. John Bates
    Director, Market Research


    t +44 (0)1487 843 722
    e john@laboratorymarkets.com
    w http://www.laboratorymarkets.com
    Our market intelligence enables you to identify,
    profile and reach your target audience

    ...
  • Profile Image
    JotForm Support

    Answered by seth on May 10, 2017 at 03:55 AM

    Hello John,

    We have the policy to answer a single question per forum thread, hence, I opened a new thread for your question. Please follow up there:

    https://www.jotform.com/answers/1140770

     

  • Profile Image

    Answered by jonsynergy on May 10, 2017 at 03:57 AM

    Hi, I have set up a new form but there is a big gap between below the text above

    Please see

    http://www.laboratorymarkets.com/lbio17main/liq_biop_17main_contact.asp

     

    Can the gap be removes so that the link to be clicked on is on the left and immediately below the line above, which is left justified too.
    Thank you.

    Dr. John Bates
    Director, Market Research