What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I confirm notification email are being sent?

    Asked by wint on May 09, 2017 at 07:50 AM

    one use who was getting email notification, pcahill2@cox.net stopped getting emails about 5 days ago. how can I confirm emails are being sent out?


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    JotForm Support

    Answered by amy on May 09, 2017 at 08:20 AM



    When I have checked the email address pcahill2@cox.net, I have found it in our bounce list. You can see its reason from the screenshot which I have shared with you below:

    I have removed your email address from the bounce list. Please check our user guide in order to view email logs by yourself:

    How to View All Your Form Email History

    There are several reasons why your email address is bouncing but usually, the reason is email service provider.

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    If your e-mail address is in bounce list, you should remove it from it in order to receive notifications. You can follow this user guide to remove your e-mail address from the bounce list. 

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues: How to Setup SMTP for a Form 

    If you need further assistance, do let us know.

    Thank you.


    Kindest Regards.