What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can not submit my form because of a condition

    Asked by ArjenIMIN on May 09, 2017 at 09:26 AM

    Normally you just pick 1 of the 3 options when the field is required. When you click on send a pop-up comes up at option 2 that it has to be clicked 'on' as well. Now i send the form again and the same happens at option 3.

    When I click on send after all the options are clicked 'on' nothing happens... it's not sending and no pop-ups are showing.

    What can I do?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by candy on May 09, 2017 at 11:11 AM


    I have cloned your form named "Checklist Merchants Agenda - NL" on my side in order to test it. 

    As far as I see, you have set a condition to the 3rd option of the "Ticketlink" labeled multiple selection field in order to set  "Optioneel: Ticketlink:" field unrequired.

    I have tested and I have seen that this condition works as expected as you can see the screencast below:


    Also, you didn't set any condition to the 2nd option of the "Ticketlink" labeled multiple selection field. Everything seems working normally in this case. I did not see any issue with this case. The warning pop-ups have been appearing correctly on the form.

    Also, I am able to submit the form as you can see the screenshot below:

    Could you please explain your issue further?

    Thanks in advance.