What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do we avoid having JotForm autoresponse go to spam?

    Asked by JFedGMW on May 09, 2017 at 09:45 AM

    We are finding that a large number of our autoresponses are going to form users' spam folder. Is there a setting that I should change on our forms to minimize this issue? Thanks.

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    JotForm Developer

    Answered by Helen on May 09, 2017 at 11:16 AM

    Hello,

    Thank you for contacting us.

    Here is guide helps to you about preventing e-mails landing in the Spam folder: https://www.jotform.com/help/404-How-to-prevent-emails-landing-in-spam-folder-in-your-Gmail-account

    Please, also check your spam or junk folders since may be that your emails ended up there, you could also ask your email provider to whitelist our IP addresses so emails from JotForm do not get blocked.

    Whitelisting-JotMails-IP-Addresses

    Regarding the auto-responder, here is not much to do, because you will need to ask each submitter to whitelist our IP addresses or add our sender email addresses as a contact in order to avoid these emails going to the spam or junk folders. 

    We only could suggest you set up properly the emails in order to avoid the filter on the email client your users are using to mark the emails as spam. 

    If you have any other questions or issue, please do not hesitate to contact us.