What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I issue a refund to a customer?

    Asked by daviimandel on May 09, 2017 at 10:04 AM

    Our event was cancelled and I need to refund the customer who signed up.

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    JotForm Support

    Answered by Kevin_G on May 09, 2017 at 11:23 AM

    JotForm does not allow to process the refunds as they need to be issues from the payment gateway you integrated on your form, since you are using PayPal you will need to issue the refund from your PayPal account. 

    Here's an article from PayPal help that may help you: https://www.paypal.com/us/selfhelp/article/How-do-I-issue-a-full-or-partial-refund-FAQ780