How can I issue a refund to a customer?

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    daviimandel
    Asked on May 09, 2017 at 10:04 AM

    Our event was cancelled and I need to refund the customer who signed up.

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    Kevin_G
    Answered on May 09, 2017 at 11:23 AM

    JotForm does not allow to process the refunds as they need to be issues from the payment gateway you integrated on your form, since you are using PayPal you will need to issue the refund from your PayPal account. 

    Here's an article from PayPal help that may help you: https://www.paypal.com/us/selfhelp/article/How-do-I-issue-a-full-or-partial-refund-FAQ780