What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I banned?!

    Asked by crescentish on July 15, 2012 at 12:01 PM

    All my forms have been disabled and my IP has been banned. How is that posiible, since I only have few contact forms?! I am about to launch a major website and you will be loosing my business if this doesn't get resolved by tomorrow (as tomorrow my website goes live).

    I find this unprofessional and request imidiate support, otherwise I will be forced to turn to one of many of your competitors.

     

    Thank you for a prompt answer.

     

    login: info@quantumstatestudios.com

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    JotForm Support

    Answered by liyam on July 15, 2012 at 12:07 PM

    We apologize for your inconvenience, crescentish.

    I checked your account and found that it was suspended.  I also did not find anything suspicious so I have reactivated your account.  You may now log back in to your account.

    If you have questions, please do let us know.

    Thanks.

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    Answered by crescentish on July 15, 2012 at 12:11 PM

    Thank you for such a quick reply!

    Everything seems to be working now and with such a service you just provided, I will make sure to install your forms or more of the websites and move to the paid plan, soon.

     

    Thank you.