Payment Form: Participants are have trouble submitting form due to expiration date error

  • tmarie4u
    Asked on May 9, 2017 at 11:43 AM

    Good morning...

    Every time someone submit registration they get an error in the card expiration date portions saying "use numbers only" and it automatically applies the slash. How can this be rectified ASAP?? Thank you.

    Jotform Thread 1139926 Screenshot
    Page URL: https://form.jotform.us/71218395584161
  • Kevin Support Team Lead
    Replied on May 9, 2017 at 1:20 PM

    I have checked your form and I see you have removed the payment integration, I have tested one of the integrations that asks for the expiration date in a text box and I can see it works fine, here's a screenshot from a Square form:

    Payment Form: Participants are have trouble submitting form due to expiration date error Image 1 Screenshot 20

    Could you please add the payment integration to your form? 

    Also, does this happen on any specific browser, device or OS? 

    Please, provide us more details about it, we will be glad to take a look on your form. 

     

     

  • tmarie4u
    Replied on May 9, 2017 at 1:44 PM
    It is working now
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