What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Form: Participants are have trouble submitting form due to expiration date error

    Asked by tmarie4u on May 09, 2017 at 11:43 AM

    Good morning...

    Every time someone submit registration they get an error in the card expiration date portions saying "use numbers only" and it automatically applies the slash. How can this be rectified ASAP?? Thank you.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on May 09, 2017 at 01:20 PM

    I have checked your form and I see you have removed the payment integration, I have tested one of the integrations that asks for the expiration date in a text box and I can see it works fine, here's a screenshot from a Square form:

    Could you please add the payment integration to your form? 

    Also, does this happen on any specific browser, device or OS? 

    Please, provide us more details about it, we will be glad to take a look on your form. 



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    Answered by tmarie4u on May 09, 2017 at 01:44 PM
    It is working now
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