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  • Profile Image

    Header image & form background is not displayed in popup window.

    Asked by AlanJordan on May 09, 2017 at 12:40 PM

    Please see this test page:

     

    http://ahj.max-opp.com/t/

    I am trying to embed this Jotform: https://www.jotform.com/build/71274979208972  Note that this webpage has a background and also has a header photograph. Neither of these are displayed by the code that is below.

     

    This is the code inserted in it:

    <code><a> [av_sidebar widget_area='popupblog']Sign up for Short Stuff for the Spirit </a></code>

     

    There are several concerns/issues:

    1. I wanted the form to pop-up in a non-modal mode (not a lightbox, but a form)

    2. The unformatted text is not attractive. How can that we adjusted to display in the default font of that post?

    3. The delay is 5 seconds, as I wanted, but how do I adjust it if I wanted it to be a different length of time, please.

     

    Page URL:
    http://ahj.max-opp.com/t/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 09, 2017 at 02:30 PM

    Hello AlanJordan,

    Have you solved this problem already? 

    I did check your webpage where you have embedded your form and found that the form displays the header image and background correctly. Please check the screenshot below:

     

    1. I wanted the form to pop-up in a non-modal mode (not a lightbox, but a form)

    I believe lightbox / fancy box option is what you should use. If you use normal popup window, browsers or popup blockers can block it. If you still want popup window to open, I believe ther must be some Wordpress plugin to achieve your requirement. 

    Alternatively, you can add your own HTML code to open a popup window. Example code:

    <A NOHREF onClick="window.open('YOUR FORM URL','_blank','toolbar=0, location=0, directories=0, status=0, scrollbars=0, resizable=0, copyhistory=0, menuBar=0, width=300, height=200');return(false)">OPEN WINDOW TEXT</A>

     

    2. The unformatted text is not attractive. How can that we adjusted to display in the default font of that post?

    You can take advantage of our "Advanced Designer" to change fonts. You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/300-Form-Designer-Tutorial-Let-s-create-fantastic-forms- 

     

    3. The delay is 5 seconds, as I wanted, but how do I adjust it if I wanted it to be a different length of time, please.

    Which plugin your are using? It should have the option to adjust the delay when the popup should be loaded.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by   on May 09, 2017 at 02:51 PM

    I am having a developer help me.

    Okay. I'll keep the lightbox.

     

    When I go to http://ahj.max-opp.com/t/ I do not see the background that you see. I still see the same thing as I showed before.  This is in both IE and Chrome.

    I tried clearing the cache.  Any other suggestions?

     

    Thanks,

    Alan

     

  • Profile Image
    JotForm Support

    Answered by Mike on May 09, 2017 at 05:23 PM

    The form is fine in all browsers on my end.

    If you are logged into your website, you may try to log out to see if that makes any difference. Also, try incognito browser mode.

  • Profile Image

    Answered by AlanJordan on May 10, 2017 at 11:07 AM

    Thank you for your efforts. My issue turned out to be caused by a conflict with the plugin, IFramePopup, that we selected. The conflict was caused by a VPN for that I use network-wide. It is resolved now.