What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trying to export PDF of form not working

    Asked by tonlodino on May 09, 2017 at 02:16 PM

    Iam trying to use the "Create PDF form" option, and the page just hangs on "Working".  And the pdf never downloads. 

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    JotForm Support

    Answered by Jan on May 09, 2017 at 04:14 PM

    I tested the "Created PDF form" option on a simple form and I was able to convert an online form to a fillable PDF form.

    I noticed that your account is in "Dormant" status. I have now activated your account. I also cleared your form cache so that your forms will be refreshed from our servers.

    Please try it one more time and let us know if you're still having issues. Thank you.