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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error message that I don't understand :-|

    Asked by limaics on May 09, 2017 at 03:01 PM

    Hi.

    I am receiveing the following error emssage:

       
    Sorry! Only one entry is allowed.
    Multiple submissions are disabled for this form.

    Everything was going ok until the system started to return this message after submiting the form.

    I have the form in Facebook and on a website...is that it?

    Thanks in advance and will be looking forward your answear.

    Mário J Lima

     

    The website url is:   and  http://ilha9.ratel.pt/loja/

    Page URL:
    https://www.facebook.com/ilha9rentacar

  • Profile Image
    JotForm Support

    Answered by John_Benson on May 09, 2017 at 05:30 PM

    I cloned your form and I can see that you have enabled the Unique Submission and Unique Question feature for your form. This will prevent multiple submissions to your form. To disable it, please follow this guide:

    1. Login to your account and open the form.
    2. Go to the Settings page and select the Form Settings tab.
    3. Click the Show More button

    4. After that, choose the "No Check" for the Unique Submissions drop down menu. Also, choose the "No check" again for the Unique Questions drop down menu. 

    Hope that helps. Please contact us again if you have questions. Thank you.

  • Profile Image

    Answered by limaics on May 09, 2017 at 06:43 PM
    Hi John.
    Yes, it did help, it’s solved.
    Thanks a lot.
    I have been enjoying a lot your software and seriously thinking about upgrading the account to be able to do more with it.
    This answer and support from you makes me more confident about it.
    Next step is to learn how to be able to create payments within a form. Probably will need help again ;-)
    Best regards and thank you, again.

    Mário J Lima



    De: JotForm [mailto:noreply@jotform.com]
    Enviada: terça-feira, 9 de maio de 2017 21:30
    Para: lima.ics@ratel.pt
    Assunto: Re: Error message that I don't understand :-|

    A new response has been received:

    Answered by John_Benson
    I cloned your form and I can see that you have enabled the Unique Submission and Unique Question feature for your form. This will prevent multiple submissions to your form. To disable it, please follow this guide:
    1. Login to your account and open the form.
    2. Go to the Settings page and select the Form Settings tab.
    3. Click the Show More button

    4. After that, choose the "No Check" for the Unique Submissions drop down menu. Also, choose the "No check" again for the Unique Questions drop down menu.

    Hope that helps. Please contact us again if you have questions. Thank you.
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