What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with shipping being charged on a product

    Asked by russelldelman on May 09, 2017 at 03:30 PM

    A customer from the UK purchased a product from us and was charged shipping, even though we do not charge shipping on that product. Customers from the US do not get charged shipping when they purchase the same product. I remember that there used to be a field on Jotform to set the shipping amount to 0.


    Is this a PayPal issue?

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    JotForm Support

    Answered by jonathan on May 09, 2017 at 05:47 PM

    I checked your form and I can see that the Shipping Cost option was set to NO. Meaning the Paypal field payment on the form is not the one adding the added cost (Shipping).


    But it is possible that in your Paypal account itself, postage rate might be enabled.

    Our Paypal payment integration will also use whatever payment settings you have set in your Paypal account as well. Please check on your Paypal account also. It should look something like this...