What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account got suspended

    Asked by Mathias Haas on May 09, 2017 at 03:32 PM

    Also my account is suspended, I guess because we were asking for a password (only if a video they send with the application is password locked) 

    Can you please check and unlock, we wanted to start our campaign today. 

    Thank you. 

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    JotForm Support

    Answered by AIDAN on May 09, 2017 at 03:40 PM

    As one of the offending forms is deleted by you (it's currently in the Trash folder, "2017 Global Shapers Vienna Application" with ID 71276133717456) and another one ("2016 Global Shapers Application" with id 60172920786358) is disabled, I am re-activating your account so that you can permanently delete the offending fields/forms.

    Please note that your failure to do the above as soon as you login to your account, would result in the suspension of your account.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.