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  • Profile Image

    Autocomplete Widget: Some special characters are not properly displaying in widget options.

    Asked by korosz on May 09, 2017 at 04:30 PM

    would you mind assisting me in the email title? Somehow the apostrophe in the automatic email sent upon submission does not show up correctly on the subject line but is fine in the pdf attachment and the summary, please see image below.

     

    Thanks.

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    JotForm Support

    Answered by Kevin_G on May 09, 2017 at 04:45 PM

    I have just checked this with one of my forms and I can see it works as expected, the apostrophe is properly showing on my emails subject: 

    Could you please try deleting the current email notification and adding it once again? 

    Related guides: 

    How-to-Delete-Notifications-Autoresponder

    Setting-Up-Email-Notifications

    I also checked the form you provided on the other thread https://form.jotform.com/70964883421160, is this where you're experiencing the issue? 

    I can see the field you're using in the email subject is not a text box, instead it has predefined values and none of them has an apostrophe. If this is related to a different form, please let us know. 

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    Answered by korosz on May 12, 2017 at 06:58 PM

    Hi Kevin,

    Thank you for your help. I checked and I don't think it's the email notification that is the problem. The unique name for the email notification field remains true as it is in the form. However, when I try a mock submission, the apostrophe does not show correctly on the form I'm filling in. I checked in the options listed for this box on form design and the apostrophe shows up fine. 

    Please see the images below.

    Thank you!

     

    Screenshot for how the apostrophe shows up when filling out the form:

    Screenshot for how the option is set up:

     

    This is the screenshot for email notification:

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    JotForm Support

    Answered by Kevin_G on May 12, 2017 at 10:21 PM

    Thank you for the clarification. 

    I have checked your form and noticed you're using the Autocomplete widget labeled as "Site Name" on your form. 

    I can see the issue happens when an option with some special characters, including the apostrophe, is selected, it displays properly in the list, but the issue happens when the option is selected. 

    I will report the issue to our second level so our developers can investigate and resolve it, we will let you know as soon as we get any update about it. 

     

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    Answered by   on May 18, 2017 at 01:48 PM

    Hi all,

    Were you able to look into this? Has there been any update?

    Thanks!

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    JotForm Support

    Answered by Kevin_G on May 18, 2017 at 02:22 PM

    Unfortunately, we have not received any update about the ticket. 

    I will ask and will let you know as soon as we receive any notice. 

     

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    JotForm Support

    Answered by widgets on May 31, 2017 at 06:27 AM

    Hi, we apologize for the late response. We are happy to tell you that the auto complete widget should now be working as expected. Please give it a try.

    Regards,
    Widget Team

  • Profile Image

    Answered by korosz on May 31, 2017 at 03:51 PM

    Hi Widget Team,

    I just tried and when I selected the name from the suggested list, it still doesn't show the apostrophe correctly. 

    Please see screenshot.

    Thank you!

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    JotForm Support

    Answered by Kevin_G on May 31, 2017 at 05:07 PM

    I have checked your original form https://form.jotform.us/70964883421160 and I can see it works fine now: 

    I have already cleared your forms cache, please also try to open your form in incognito mode, just to load the latest version instead of a cached version. 

    Do let us know how it goes.