Unable to edit form

  • Profile Image
    Asked on May 09, 2017 at 06:07 PM

    Hi All,


    Please can someone let me know why I am unable to edit my form?  I sent a screenshot and it just keeps saying "OOPS = try again" for the last week!  


    I am desperate to change the form due to change of venue.  It is making me look unprofessional.


    Best wishes


  • Profile Image
    Answered on May 09, 2017 at 09:03 PM

    Sorry for the inconvenience this has caused you.

    I cloned your form (https://www.jotform.com/70422278211346) and tried to edit on my end. I was able to make changes on the cloned form.

    If you aren't able to edit your form, can you please try clearing your form's cache and browser's cache? Or you can also try logging out from your account first, restart your browser, login back to your account, and edit your form again. 

    Hope this helps.

    If the issue still persists, please let us know.

  • Profile Image
    Answered on May 15, 2017 at 08:43 AM
    I have just done the below suggestions and keep getting an error message coming up. This is quite urgent now as I have just opened up 2 new sessions and need to direct them to the correct days.
    Please can someone contact me urgently?
    Best wishes
    Sent from Windows Mail
  • Profile Image
    Answered on May 15, 2017 at 09:18 AM

    Hello Kirsty,

    Thank you for contacting us.

    Sorry for this inconvenience that you have. I tried to edit your form and I was able to replicate this problem, the same error occurred for me. So, I have escalated this issue to our developers.

    Also, I have cloned your form and tried to edit on my side. I did not replicate the same issue. I can suggest you clone your form and edit it for a temporary solution.

    Here is a guide helps to you: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    If you have any questions or issue, please do not hesitate to contact us.

  • Profile Image
    Answered on May 15, 2017 at 12:29 PM

    Hello Bibbitybobbityboomusic,

    We're sorry the inconveniences. The issue that preventing you to edit your form is fixed now.

    You can open and edit your form in editor.

    If you have any other questions please let us know.