What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Partial Refund Request

    Asked by juan.rozas on May 09, 2017 at 06:26 PM

    Hello

     

    I just realize that the auto renewal kick in.   I have a bronze yearly plan,  witch i will not use anymore.   Can I get a partial refound ? 

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    JotForm Support

    Answered by Chriistian on May 09, 2017 at 09:48 PM

    I checked your account and you are currently subscribed to Bronze Yearly Plan. If you want to cancel your subscription, your account will be downgraded back to free.

    I have now issued a partial refund on your account. Please wait for 5 to 7 days to reflect it on your account.

    Let us know if you need further assistance.
    Regards.