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    Why conditions are no longer working on my form?

    Asked by bettyprall on May 09, 2017 at 06:34 PM
    When I select both I will and I will not return, the only info that appears is the zip code. This is a conditional question, but the conditions are no longer working as they did in the past.
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    JotForm Support

    Answered by Kevin_G on May 09, 2017 at 06:56 PM

    I have cloned your form and investigated the conditions you have, I can see there are some conditions that show correctly the statement while viewing the conditions list, but when you edit them the "Value" statement shows empty: 

    Please, do note that if you have updated the options in your check boxes or radio buttons, you need to also update the conditions on your form in order to reflect the correct and updated options. 

    If after correcting your conditions you cannot see them to work as expected, please let us know. 

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    Answered by bettyprall on May 11, 2017 at 11:06 AM

    On this form, if the answer under Program Info is "I plan to return", "The Language Programs Office...." and the buttons underneath should not appear. Nor should they appear until "I will not return" is answered.

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    JotForm Support

    Answered by Kevin_G on May 11, 2017 at 11:46 AM

    I have checked your form and I can see it works like this: 

    What I have noticed is that the fields "Province/Region" and "Country" are showing up even when there are conditions related to them; however, upon checking both conditions I can see they still have missing values on the conditions statements. 

    Please, fix these conditions and test them again, they should work as expected as you noticed on my screen-cast above, your other conditions are working fine. 

    Do let us know how it goes. 

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    Answered by bettyprall on May 11, 2017 at 03:41 PM

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    Answered by bettyprall on May 11, 2017 at 03:44 PM

    I have submitted 2 screenshots showing the conditions I have. They appear to dispute the screenshot you provided showing I am missing some values.

     

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    JotForm Support

    Answered by Mike on May 11, 2017 at 04:11 PM

    Please tell us which fields are supposed to be displayed when the 'I plan to return for the July/August session and will pay my tuition by Friday, June 2.' option is selected and which fields when the 'I will not return for the July/August session.' option is selected, so we will be able to check the conditional rules.

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    Answered by bettyprall on May 11, 2017 at 04:38 PM

    1) I plan to return...

    Display fields: 

    only submit button

    2) I will not return...

    Display fields:

    Non-returning student (province/region and country should only appear if International address is selected)

    Immigration Info

    The Language Programs office is required...

    3) I plan to transfer to... (this is the 2nd option under The Language Programs office is required...)

    Display fields:

    Transferring Students

    Name of School

    Classes Begin

    Choose one of the following.

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    JotForm Support

    Answered by Kevin_G on May 11, 2017 at 05:16 PM

    I have checked the conditions on your form and I now can see what you're referring to, when I check the option "I plan to return for the July/August session and will pay my tuition by Friday, June 2" on the field "Please indicate your plans for the July/August session below" I can see the "The language program office" field still displays even when there is a condition to hide it. 

    However, I have checked all of your conditions and found still some of them showing the missing field while editing the condition, this may have happened since the options you previously had were modified or removed from your fields. I would suggest you to update them in order to get all your other conditions working fine too. 

    When you go to the conditions list you will see all of them properly set up, but if you edit the condition number 10, 11 and 12, you will see what I'm referring to on my screenshots above. Currently, I have disabled those conditions and the other ones worked fine, example: 

    Here's a screenshot of the conditions I'm referring to:

    Please, go to the conditions wizard and place the mouse over the mentioned conditions, click on the edit button and you will see the "Please select" in the statement value, set the correct option and test your form, it should be working as expected. 

    Do let  us know how it goes.