What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting info to multiple people with encrypted forms

    Asked by AdminMARC on May 09, 2017 at 07:15 PM

    Hi, since the switch to encrypted forms, the multiple recipients I'd like info to be sent to when a form is completed can't get access to the information. Is there a work-around to this? I don't want to give them access to the entire account.

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    JotForm Support

    Answered by EltonCris on May 10, 2017 at 12:53 AM

    The only way for them to access the data is to decrypt it by uploading the private key file (jotform.key) you've downloaded when you enable the form encryption. You can supply to them the private key file.

    So first, they will have to click the view response button that is found on email. This opens the submission page for this submission.

    In the submission page, they will have to upload the private key file to view the actual data.

    Hope this helps!