What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Once the customer fills out the form, how is it sent to us?

    Asked by whitebohemian on May 09, 2017 at 08:32 PM

    hi, if we create a Returns form for customers to fill out online how is it then sent to our returns area and does the customer do anything other than to fill it in???

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    JotForm Support

    Answered by Chriistian on May 10, 2017 at 02:23 AM

    Once the customer fills out your form and submits, you will receive their responses on your form. You will get their responses from the Submission Page. Here's the guide on How to View Form Submissions.

    You will also receive an email alert of their submissions if you have set up an Email Notification on your form. Here's the guide Setting Up Email Notifications.

    If you want to send an email confirmation to your customers that they have successfully submitted your form, you can set up an Autoresponder Email. Please refer to this guide: Setting Up an Autoresponder Email.

    For more info about Email Notifications and Autoresponder Emails, please refer to this guide: Explanation of Email Notification and Autoresponder Settings.

    Regards.