Why multiple submissions from one device is not working?

  • southbaybasketballschool
    Asked on May 9, 2017 at 9:19 PM

    Hi there,

    We would like folks to be able to send multiple submissions (for multiple children they are signing up) with the capability to use the same email address. Can you tell me where to change that setting?

    Thank you so much!

  • Nik_C
    Replied on May 10, 2017 at 2:50 AM

    I'm not sure I understood, you want your users to be able to submit the form multiple times? Since that is something they can already do by simply opening the form again.

    Or I misunderstood your question?

    Please let us know.

    Thank you!

  • southbaybasketballschool
    Replied on May 10, 2017 at 11:53 AM

    Hi again,

    Yes, I want the user to be able to submit the form multiples, but using the same email address. We have parents who are submitting for multiple children, but want to use the same email address. But, the image below is what keeps popping up. I've tried opening the form again in a different tab or window, but the results are the same. 

    Thank you for your help~

    Why multiple submissions from one device is not working? Image 1 Screenshot 20

  • Nik_C
    Replied on May 10, 2017 at 1:10 PM

    Thank you for additional information. I understand now, Unique submission option is turned on your form, here is how to switch it off:

    1) Go Settings - Form Settings - Show More Options:

    Why multiple submissions from one device is not working? Image 1 Screenshot 30

    2) Scroll down and set Unique submission to No Check:

    Why multiple submissions from one device is not working? Image 2 Screenshot 41

    And that's it.

    Let us know if you have any further questions.

    Thank you!

     

  • southbaybasketballschool
    Replied on May 10, 2017 at 1:46 PM

    Oh, great! Done!

    Thank you so much for your help - so appreciate it!